Refund, Cancellation and Subscription Policy

This policy applies to paid SupaCV subscriptions, currently the Pro and Career plans, sold by Jaspin LLC and billed through Stripe. It forms part of the Terms of Service and should be read with them.

1. What this covers

SupaCV has a Free plan that stays free within its limits, and two paid plans. Current prices, billing intervals, and what each plan includes are on the pricing page. The price, billing frequency, renewal terms, any trial period, and the other material conditions are shown at checkout before you pay, and those form part of your purchase.

2. Billing and auto-renewal

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD, AND YOUR PAYMENT METHOD IS CHARGED THE THEN-CURRENT PRICE AT OR NEAR THE START OF EACH RENEWAL PERIOD, UNTIL YOU CANCEL.

The renewal charge is taken on or about the same calendar day as your original purchase. Where a month has no matching day, it is taken on the last day of that month. Receipts are emailed to the address on your account.

3. Cancelling

Cancel at any time from your billing settings in SupaCV. Cancelling online is always possible online: we will never require a phone call, a chat session, or a reason.

• Cancelling stops future renewal charges.
• It takes effect at the end of the current billing period, and you keep paid features until then.
• It does not by itself trigger a refund of the current period. See section 6.
• It does not delete your account or your data.

We send a confirmation to your account email when a cancellation completes. If you do not receive one, the cancellation may not have gone through: check your billing settings or write to support@supacv.com. Please do check, because we cannot reverse a renewal charge caused by a cancellation we had no way of knowing about.

4. What happens when you downgrade

When a paid plan ends, your account moves to the Free plan. Your resumes, analyses, Target Roles, cover letters, and other saved work stay in your account. What changes is access to paid features and the monthly limits that apply, so some things become read-only or capped rather than disappearing. If you resubscribe later, full access returns without you having to rebuild anything.

You can still export everything you have made, at any tier, from Settings.

5. Trials and promotions

Where we offer a trial or a promotional price that converts into a paid subscription, the conversion date, the amount, and the renewal terms are disclosed before or at the point you sign up. Cancel before the stated conversion deadline if you do not want to continue.

Trials and promotional prices are limited to one per person unless we say otherwise, and we may change or withdraw a promotional offer for the future at any time. Doing so never affects a price you have already locked in for a period you have paid for.

6. Refunds

Except where the law requires otherwise or we state otherwise at checkout, subscription fees are not refundable once a billing period has begun, including for a period you only partly used, and we do not prorate a mid-period cancellation.

That is the default. In practice we do refund, at our discretion:

• Duplicate charges and billing errors.
• A renewal you did not intend, where you tell us promptly and have not used the paid features in the new period.
• A verified service failure that stopped you using what you paid for.

Write to support@supacv.com from your account email address, saying what happened. A request is not a guarantee, and a discretionary refund is limited to your most recent payment.

If we terminate a paid subscription without cause, we refund the unused part of the current billing period. If we terminate your account for a material breach of the Terms or the Acceptable Use Policy, fees are not refundable to the extent the law allows.

Nothing in this policy limits mandatory consumer rights where you live, including statutory withdrawal, cancellation, refund, or digital-content rights.

7. EEA and UK withdrawal rights

If you are a consumer in the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a distance contract without giving a reason.

For digital services, that right ends once performance has begun with your prior express consent and your acknowledgement that you lose it. By subscribing and asking for immediate access, you consent to immediate performance and acknowledge that you lose the statutory withdrawal right once access is provided, to the extent the law allows. Any consent or notice the law requires for this is presented at checkout.

8. Failed payments and chargebacks

If a renewal payment fails, Stripe retries it over a limited period. We may suspend paid features while payment is outstanding, and may cancel the subscription after giving any notice the law requires. We will not charge a different payment method without your authorisation.

If you think a charge is wrong, please write to support@supacv.com before disputing it with your bank. Most billing problems are resolved the same day, and a chargeback takes weeks. We may suspend an account with a pending chargeback while the dispute is investigated, and we will contest disputes we believe are invalid.

9. Price changes

We may change subscription prices for the future. We will tell you by email before a change takes effect, and a new price applies no earlier than your next renewal. If you do not accept it, cancel before that renewal date; the change never applies retroactively to a period you have already paid for. Where the law requires your consent to a price change, we will ask for it.

10. Pricing errors

We may correct pricing errors, including after a payment has been taken. If a pricing error affects your purchase, your remedy is cancellation of that purchase and a refund of what you paid.

11. Contact

Billing, cancellation, and refund requests: support@supacv.com

Jaspin LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States